A Job Well Done!
By Tom Bergeron
Last week Tim Dyer, from our Raleigh Service Team, was recognized by Rich Frantz,
Director of Product Support (Stulz) and Dan Santalucia (AES) for a job well
done. During the holidays Piedmont had
been asked to commission several units at the Fidelity facility in RTP. All of
the commissioning had to be completed by December 31.
Unfortunately he ran into several obstacles and issues which
delayed the commissioning of this equipment. Tim had documented all of the deficiencies in
detail and provided a daily status for each unit on his call summary and
equipment start up sheets. The level of
detail that Tim provided was very beneficial to Stulz.
Rich Frantz forwarded Tim’s documentation to all of the
Stulz technicians throughout the USA. They are now using Tim’s documentation as the
benchmark on how their paperwork should be completed.
Tim’s diligence on providing detailed information for all
these years has really paid off. Customers do read call summaries and sometimes
the small details make the difference. Tim’s effort’s has enhanced our PSN
partnership with the Stulz Corporation.
Thank you for your efforts Tim!
